Neuco is currently:
CLOSED
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CAREERS AT NEUCO

Equal Employment Opportunity

Neuco is proud to be an Equal Opportunity Employer. It is the policy of Neuco to afford equal employment opportunities regardless of race, color, religion, sex, national origin, ancestry, citizenship status, sexual orientation or gender identity, order of protection status, or any other protected class under state or federal law. Further, any applicable laws relating to age, marital status, pregnancy, military status, arrest record, genetic information, and disability discrimination will be strictly adhered to. This policy of equal employment opportunity applies to all aspects of the employment relationship, including but not limited to hiring, promotion, training, transfer, compensation and benefits, job placement and assignment of responsibilities, performance evaluation, training and professional development opportunities, formulation and application of human resource policies and rules, facility and service accessibility, discipline and termination, lay-offs, and all other terms and conditions of employment.

Neuco Benefits

Neuco offers a robust benefits package to our employees, which is designed to help make a difference in their financial security, good health, and work/life fit. It includes insurance (i.e., medical, prescription drug, dental, vision, life, and disability), 401(k) and Roth retirement plans and matching, paid time off, parental leave, tuition reimbursement, an employee assistance program, a referral program, and a bonus program.

Apply

To fill out an application, complete the Neuco Application Form and send the completed document along with your resume and cover letter to careers@neuco.com. All job offers are contingent upon candidates' successful completion of post-offer, pre-employment drug and background screening.

Openings

Job Summary: Expeditors are responsible for securing the quality and timely delivery of parts that Neuco currently has on order for our customers and our own stock. Expeditors are in charge of updating ship dates or back-order dates, or, if a product is unavailable, making sure that a replacement part is found or that the part is removed from the purchase order. Expeditors are also responsible for stock checks when requested by one of our vendors. Expeditors must be skilled multitaskers who are enthusiastic, communicate clearly and effectively in a timely manner, and maintain focus. Expeditors must interact with vendors over the phone, via email, and chat. Expeditors work directly with the Neuco Purchasing Department and also interact with the Customer Support Team, the Inside Sales Team, and the Local Sales Team. Throughout all interactions, Expeditors must maintain a high level of professionalism and present Neuco and the Expediting Department in the best light possible, as each interaction affects the company's bottom line in either a positive or negative way. Wage range: $19-20/hour.

Duties/Responsibilities:
  • Maintain ship dates on existing purchase orders placed with vendors and assist with any questions or problems that come up
  • Proactively seek information from vendors to keep ship date information as up-to-date and accurate as possible
  • Respond to internal requests for ship date updates, as well as cancellations
  • Multitask with responding to internal and external emails/requests
  • Update Purchasing folder emails (i.e., confirm purchase orders, update ship dates and back-order dates, and ensure that purchase orders match up with the vendors')
  • Communicate with the Purchasing, Customer Support, and Sales departments on a daily basis
  • Complete stock checks for missing parts, if needed
  • Remove parts that are no longer available from the appropriate purchase order
  • Run IC-14 open purchase order reports (for all open POs) and get updated ship dates, if needed
  • Ensure that Neuco has received all parts sent to us using the tracking number provided by the vendor, and receive correct orders in off of the purchase order
  • Resolve any issues with vendor shipments that have not been delivered on time
  • Build sustainable relationships and trust with internal departments and vendors through open and interactive communication
  • Maintain a high level of professionalism and positive rapport in every contact with internal departments and vendors
  • Prioritize workload based upon urgency of request
  • Work with the management team to innovate and implement new processes and policies to keep Neuco as the industry leader in wholesale HVAC-R distribution
Required Skills/Abilities:
  • Must be 18 years of age or older
  • High school diploma/GED is required
  • 2+ years of industry experience is preferred
  • Excellent verbal skills, including strong phone contact and active listening skills
  • Excellent written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent typing/keyboarding skills
  • Strong organizational skills and attention to detail
  • Strong ability to multitask, prioritize tasks, delegate when necessary, and manage time efficiently
  • Strong ability to remain professional and courteous to internal departments and vendors at all times
  • Motivated individual who is hard-working and can work within a team dynamic
Job Summary:

As the Inside Sales Representative, you will work with other sales team members to grow existing customers and create new customers while increasing customer satisfaction. The Inside Sales Representative will determine customer requirements and expectations in order to recommend specific products and solutions. Build customer relationships through phone and email correspondence to build confidence in Neuco's offering and result in repeat sales. Wage range: $23-24/hour.

Responsibilities:
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Setup and maintain customer files and parts information
  • Manage time effectively, meet personal goals and work effectively with other members of the sales team
  • Recommend alternate products based on specifications, cost, or availability when necessary
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
  • Present price in accordance with standard procedures and customers' accounts
  • Accurately process customer transactions such as orders or quotes
  • Provide accurate information regarding availability of in-stock items or any part needing to be ordered in or on backorder
  • Communicate to the purchasing department unexpected increases or decreases in demand for products
  • Maintain proficiency in using your personal computer and any other common office equipment and software
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Continually update company database with product information
  • Provide feedback/ideas on how to serve the customer base in new and more efficient ways
  • Communicate with customer base in a professional manner to build relationships with customers
  • Perform other duties as assigned
Required Skills/Abilities:
  • Must be 18 years of age or older
  • High School diploma/GED is required
  • Bachelor's Degree preferred
  • HVAC industry or other wholesale sales experience preferred
Job Summary:

As a PIM Coordinator for Neuco, you will be responsible for managing and organizing comprehensive product information and digital assets related to HVAC components and equipment. You will collaborate with various vendors to ensure accurate and up-to-date data and digital assets. Additionally, you will be tasked with moderating photos to ensure the quality and appropriateness of images. Your role will involve maintaining a centralized of product information, optimizing digital assets, and facilitating seamless access to vital data. Wage range: $22-24/hour.

Responsibilities:
  • Collect, organize, and manage an extensive range of HVAC product information including part numbers, descriptions, and specifications within the PIM system.
  • Gather and categorize a diverse array of digital assets such as product images, technical diagrams, and installation guides in the DAM system.
  • Collaborate closely with manufacturers and suppliers to acquire comprehensive product data and digital assets, ensuring accurate representation and availability of the latest HVAC parts information in the database.
  • Ensure that all product data and digital assets are consistent and reliable customer experience.
  • Regularly update and maintain product data and digital assets to reflect any changes in product availability, and technical specifications within the HVAC parts distribution network.
  • Establish and maintain a robust taxonomy and metadata structure within the PIM/DAM systems to enable swift and precise retrieval of crucial HVAC product information and assets.
  • Conduct routine audits to identify and rectify any discrepancies or errors in the HVAC product data and digital asset records, ensuring data integrity and accuracy.
  • Stay informed about the latest industry trends, technological advancements, and best practices related to HVAC product data management and digital asset organization in the distribution sector.
  • Collaborate with the IT team to address any technical issues related to the PIM/DAM systems, and coordinate with vendors to implement necessary upgrades and maintenance tailored to the HVAC parts distribution operations.
Required Skills/Abilities:
  • Proven experience in managing and organizing product data and digital assets within a distribution environment, preferably in the HVAC or related industry.
  • Strong understanding of HVAC systems and components, including their technical specifications, compatibility, and applications within the distribution network.
  • Proficiency in utilizing PIM and DAM systems, with a demonstrated track record of effectively managing and optimizing these systems for HVAC product data and digital asset organization in a distribution setting.
  • Detail-oriented with a focus on maintaining data accuracy, consistency, and completeness within the PIM/DAM systems.
  • Excellent communication and collaboration skills to foster effective coordination with internal teams, suppliers, and customers within the HVAC parts distribution network.
  • Ability to multitask and manage multiple projects simultaneously in a fast-paced distribution environment, prioritizing tasks based on urgency and business impact.
  • Problem-solving abilities to identify and resolve data management issues efficiently, ensuring uninterrupted operations within the distribution network.
  • Familiarity with SEO best practices and digital asset optimization techniques within the HVAC distribution sector is advantageous.
  • Knowledge of relevant industry regulations and compliance standards governing the distribution of HVAC parts is beneficial.