Neuco is currently:
CLOSED
Hours: 7:00am - 5:00pm CT
(800) 323-7394

EZ-RETURNS POLICY

Restocking Schedule

  BUSINESS DAYS FROM DATE OF INVOICE
  0 - 10 11 - 30 31 - 60 61 - 125 126 - 252 1 YEAR
Stock Item 0% 10% 20% 25% 30% Call Neuco
Nonstock Item Subject to Manufacturer's Return Policy
Please Note:
  • Must contact Neuco Customer Service for authorization.
    • Phone: Call 800-323-7394 and ask for customer service to process a RMA.
    • Email: customer-support@neuco.com
    • Website: Instructions below.
  • Please contact Neuco to confirm all restocking charges.
  • Certain items may be non-returnable, contact Neuco for details.
  • No credit will be issued for original or returned freight.
  • Large quantities of stock items may be subject to an additional fee.
  • Percentages in table apply to stocked high volume items. May be subject to change.
  • Once an item has been installed and has no defects, it may not be returned for credit.

To locate your order containing the product(s) you'd like to return, visit Your Order History and click Details in the last column. Then click the Request RGA/WGA link on the right-hand side of the page and fill out the request form.