Neuco is proud to be an Equal Opportunity Employer. It is the policy of Neuco to afford equal employment opportunities regardless of race, color, religion, sex, national origin, ancestry, citizenship status, sexual orientation or gender identity, order of protection status, or any other protected class under state or federal law. Further, any applicable laws relating to age, marital status, pregnancy, military status, arrest record, genetic information, and disability discrimination will be strictly adhered to. This policy of equal employment opportunity applies to all aspects of the employment relationship, including but not limited to hiring, promotion, training, transfer, compensation and benefits, job placement and assignment of responsibilities, performance evaluation, training and professional development opportunities, formulation and application of human resource policies and rules, facility and service accessibility, discipline and termination, lay-offs, and all other terms and conditions of employment.
Neuco Benefits
Neuco offers a robust benefits package to our employees, which is designed to help make a difference in their financial security, good health, and work/life fit.
It includes insurance (i.e., medical, prescription drug, dental, vision, life, and disability), 401(k) and Roth retirement plans and matching, paid time off, parental leave, tuition reimbursement, an employee assistance program, a referral program, and a bonus program.
Apply
To fill out an application, complete the Neuco Application Form
and send the completed document along with your resume and cover letter to careers@neuco.com. All job offers are contingent upon candidates' successful completion of post-offer, pre-employment drug and background screening.
Openings
Job Summary:
Expeditors are responsible for securing the quality and timely delivery of parts that Neuco currently has on order for our customers and our own stock. Expeditors are in charge of updating ship dates or back-order dates, or, if a product is unavailable, making sure that a replacement part is found or that the part is removed from the purchase order. Expeditors are also responsible for stock checks when requested by one of our vendors. Expeditors must be skilled multitaskers who are enthusiastic, communicate clearly and effectively in a timely manner, and maintain focus. Expeditors must interact with vendors over the phone, via email, and chat. Expeditors work directly with the Neuco Purchasing Department and also interact with the Customer Support Team, the Inside Sales Team, and the Local Sales Team. Throughout all interactions, Expeditors must maintain a high level of professionalism and present Neuco and the Expediting Department in the best light possible, as each interaction affects the company's bottom line in either a positive or negative way. Starting wage: $20/hour.
Duties/Responsibilities:
Maintain ship dates on existing purchase orders placed with vendors and assist with any questions or problems that come up
Proactively seek information from vendors to keep ship date information as up-to-date and accurate as possible
Respond to internal requests for ship date updates, as well as cancellations
Multitask with responding to internal and external emails/requests
Update Purchasing folder emails (i.e., confirm purchase orders, update ship dates and back-order dates, and ensure that purchase orders match up with the vendors')
Communicate with the Purchasing, Customer Support, and Sales departments on a daily basis
Complete stock checks for missing parts, if needed
Remove parts that are no longer available from the appropriate purchase order
Run IC-14 open purchase order reports (for all open POs) and get updated ship dates, if needed
Ensure that Neuco has received all parts sent to us using the tracking number provided by the vendor, and receive correct orders in off of the purchase order
Resolve any issues with vendor shipments that have not been delivered on time
Build sustainable relationships and trust with internal departments and vendors through open and interactive communication
Maintain a high level of professionalism and positive rapport in every contact with internal departments and vendors
Prioritize workload based upon urgency of request
Work with the management team to innovate and implement new processes and policies to keep Neuco as the industry leader in wholesale HVAC-R distribution
Required Skills/Abilities:
Must be 18 years of age or older
High school diploma/GED is required
2+ years of industry experience is preferred
Excellent verbal skills, including strong phone contact and active listening skills
Excellent written communication skills
Excellent interpersonal and conflict resolution skills
Excellent typing/keyboarding skills
Strong organizational skills and attention to detail
Strong ability to multitask, prioritize tasks, delegate when necessary, and manage time efficiently
Strong ability to remain professional and courteous to internal departments and vendors at all times
Motivated individual who is hard-working and can work within a team dynamic
Job Summary:
As the Inside Sales Representative, you will work with other sales team members to grow existing customers and create new customers while increasing customer satisfaction. The Inside Sales Representative will determine customer requirements and expectations in order to recommend specific products and solutions. Build customer relationships through phone and email correspondence to build confidence in Neuco's offering and result in repeat sales. Starting wage: $24.50/hour.
Responsibilities:
Generate new and repeat sales by providing product and technical information in a timely manner
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Setup and maintain customer files and parts information
Manage time effectively, meet personal goals and work effectively with other members of the sales team
Recommend alternate products based on specifications, cost, or availability when necessary
Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
Present price in accordance with standard procedures and customers' accounts
Accurately process customer transactions such as orders or quotes
Provide accurate information regarding availability of in-stock items or any part needing to be ordered in or on backorder
Communicate to the purchasing department unexpected increases or decreases in demand for products
Maintain proficiency in using your personal computer and any other common office equipment and software
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Continually update company database with product information
Provide feedback/ideas on how to serve the customer base in new and more efficient ways
Communicate with customer base in a professional manner to build relationships with customers
Perform other duties as assigned
Required Skills/Abilities:
Must be 18 years of age or older
High School diploma/GED is required
Bachelor's Degree preferred
HVAC industry or other wholesale sales experience preferred
Understanding of principles of air conditioning, refrigeration, and heating systems preferred
Strong keyboarding skills required
Able to multi-task
Effective listening, communication (verbal and written) skills.
Technical expertise and knowledge of company products
Accuracy and attention to detail
Comfortable in fast-paced environment
Professional demeanor
Able to handle difficult customers with diplomacy and tact
Manages time effectively and adapts quickly to changing priorities
Team player who works productively with wide range of people
Able to work independently with some direction
Proficiently use Microsoft Office products: including, but not limited to Outlook, Word, and Excel
